Refund Policy

We want you to be happy with your appliance. If something is not right, here is how we will help.

Damaged or faulty on arrival

Please check your appliance when it is delivered. If it is damaged, incomplete or not working, contact us within 48 hours of delivery with your invoice and a photo or short video. We will arrange a replacement, repair or refund.

Change of mind

You can ask to return or exchange an item within 7 days of delivery if it is:

• unused and in its original, undamaged packaging;
• complete with all accessories, manuals and the invoice.

Appliances that have been installed, used, or damaged after delivery cannot be returned. Special orders and items ordered in for you may not be eligible; we will tell you before you order.

Warranty repairs

If your appliance develops a fault after the first days of use, it is covered by the manufacturer or official agent warranty. Contact us and we will guide you through the warranty process.

How to start a return

• Message us on WhatsApp or call the showroom.
• Send your invoice and a short description or photo of the issue.
• We will confirm the next step and arrange the pick-up or drop-off.

Refunds

Approved refunds are returned using the same method you paid with, or as agreed with you, once we have received and checked the item. We will confirm the timing when we approve your return.